> Thank you for contacting McAfee Consumer Support. How can I help you?
Customer: 5.	Once you reach a Technician in the Chat queue, please provide the
481438- 51876269  to the Tech and request to be transferred to the
supervisor 
Shantu Varghese: Steven, thank you for contacting McAfee Technical Support, your reference number for this session is 481438-56162422. How may I assist you today?
Customer: See my first post .....
Customer: Can you transfer me to a supervisor please?
Shantu Varghese: I am happy to assist you today with this issue.
Customer: Very well ......... short version: I disable protected mode > re-boot the laptop > protected mode automatically re-enables itself
Customer: How do I stop it automatically re-enabling itself?
Customer: ??
Customer: hello?
Shantu Varghese: I hope you don't mind if I take a couple of moments to research on it. 
Customer: very well
Customer: but a note to let me know you were doing such would have been courteous ;)
Shantu Varghese: I hope you don't mind if I take a couple of moments to research on it. 
Customer: np
Shantu Varghese: Yes. Steven.
Customer: huh?
Shantu Varghese: Just a moment please.
Customer: no problem
Shantu Varghese: I am contacting my supervisor.
Customer: ok
Shantu Varghese: Steven, the issue we are having will be better handled by my Tier-2 team, hence I will be escalating this case. I will be giving you a link that will connect you to my Tier-2 team right away. They will also be able to connect to and troubleshoot your computer remotely. Will that be fine with you?”

 


Customer: oks
Shantu Varghese: Please end this chat session and use this link 
https://broker.gotoassist.com/h/mcafeevr?Question=DR429-0569