> Thank you for contacting McAfee Consumer Support. How can I help you? Customer: 5. Once you reach a Technician in the Chat queue, please provide the 481438- 51876269 to the Tech and request to be transferred to the supervisor Kiran Chellappan: Steven, thank you for contacting McAfee Technical Support, your reference number for this session is 481438-55481833. How may I assist you today? Customer: Is this a supervisor? Customer: if so, short version ....... I disable protected mode > re-start the computer > protected mode is automatically re-enabled .... Customer: How can I stop this re-enabling itself after a re-boot? (I only want it enabled when I enable it) Kiran Chellappan: Steven, I will be escalating this case. I will be giving you a link that will connect you to my Tier-2 team right away. They will also be able to connect to and troubleshoot your computer remotely. Will that be fine with you? Customer: nope, rather not have people connecting to my machine thank you .......... Customer: I know what the problem is, I just want a resolution to prevent it re-occuring Customer: else SA is getting uninstalled Customer: if it can be done without them having to connect to my machine then feel free to give me the link you referenced Customer: hello? Kiran Chellappan: Steven, my name is Andy the supervisor. I am here to assist you further. Customer: thank you ........ any chance of: 1. Stopping protected mode re-enabling itself after a re-boot? Customer: and 2. Stopping Outlook asking me if I want to save changes when SA has notified me of potentially dangerous links in the e-mails? (guessing it shouldn't be modifying the source of the e-mail and thus, no changes should be present to be saved) Kiran Chellappan: Steven, could you please give me some more explanation to your issue in the sense that what type of Protected mode you mentioned? Customer: protected mode for SiteAdvisor ........... Customer: thats the one that stops all browsers except IE loading ........... Customer: as I use Avant, Protected Mode's re-enabling itself is very inconvenient Kiran Chellappan: Steven, I apologize for the inconvenience. I will help you to solve the issue. Customer: good ........... how can it be disabled permenantly? Kiran Chellappan: Could you please open your browser and locate the SiteAdvisor toolbar? Customer: done Kiran Chellappan: Can you see the black downward arrow at SiteAdvisor toolbar? Customer: I already know how to disable it btw .... just want it to stay disabled Customer: yes Kiran Chellappan: Steven, after you disable it, if you perform a reboot, it is automatically enabling. Am I correct? Customer: yes Kiran Chellappan: Could you please give me your e-mail address that is registered with McAfee? Customer: siteadvisor_com[REMOVED] Kiran Chellappan: I am sorry Steven, I am not able to find any valid account under the e-mail address siteadvisor_com[REMOVED]. Customer: Andrew Simons asked for the e-mail address associated with the account, which is siteadvisor_com[REMOVED] (the e-mail address that the notification was sent to by SiteAdvisor concerning the "Thank you and complimentary copy of SiteAdvisor Plus" Customer: I gave the e-mail, and Michel Smith replied asking me to contact yourselves ...... and to be honest, I am now losing patience ...... Kiran Chellappan: Steven, I am sorry for that. May I know from where did you install the McAfee products? Customer: E-mail for McAfee help is mcafeehelp_com[REMOVED], username: MysteryFCM Customer: From your website ......... via the very annoying download manager Kiran Chellappan: Steven, can you remember anyother e-mail address that you may have used to register with McAfee? Customer: mcafee_com[REMOVED] is the only other one I would have used ......... but the notification was sent to me at siteadvisor_com[REMOVED] by Jonathan Cohen Kiran Chellappan: I will send you a link to find out the e-mail address that is registered with McAfee. Kiran Chellappan: http://us.mcafee.com/apps/agent/tools/ts/ts_getemail_new.asp Customer: my mistake, it was Andrew Lebrun that sent the e-mail Kiran Chellappan: Did you get a window opened now with your account details? Customer: nothing is loading ........... but the source code is showing Customer: Tried it both in IE and Avant Customer: and AX is allowed for that domain too ........ Kiran Chellappan: Steven, you need to contact McAfee customer service to get the details about the account information. We are sorry to say that we need to verify your e-mail address and registered products to look into your issue. Customer: ffs, how do you think I got to contacting yourselves in the first place? Customer: all I want is the damn thing to stop auto-enabling itself after a re-boot Customer: From the e-mail; Customer: "Dear Steven, Thank you for contacting McAfee Technical Support. My name is Michel. Having reviewed your e-mail regarding Siteadvisor, I will definitely pass on your concern to our engineering team. Steven this product has been designed link this because this feature is added to the product as an advanced protection feature, which will help users from the trouble of re-logging in after reboot. I suggest you to come to the chat queue to escalate this case to a higher level. A Supervisor will be available in our Chat queue to attend to escalated incidents immediately as per the revised procedure. Hence I request you to come in to our Chat queue by following the steps given below: 1. Please visit http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=1&st=CHAT 2. Now please select your country from the list, and click on ?Next? 3. Now select ?Free Internet Chat? and click on ?Next? 4. Fill in the details asked for, and click on ?Submit? 5. Once you reach a Technician in the Chat queue, please provide the 481438- 51876269 to the Tech and request to be transferred to the supervisor I hope that I?ve answered your questions effectively. If not, feel free to contact support again. Please include all previous correspondence when replying. If you find it difficult to follow these steps feel free to contact our free technical support chat option at http://service.mcafee.com/ServiceSelect.aspx?lc=2057&sg=TS&pt=1&st=CHAT Sincerely, Michel Smith Technical Support Agent McAfee Technical Support" Customer: is Michel available via this live chat? Kiran Chellappan: Sorry Steven, he is not available now. You can uninstall it and reinstall siteadvisor. But you must have the e-mail address to reinstall it. So I would suggest you to contact our Customer service to get the registered e-mail address. Customer: I'll just stick with uninstalling and not re-installing it, but thanks anyway